I rated the product a 5 star mainly because of the customer service. The product itself I would have given a 4 star because there was a small chip but otherwise the product was as expected. The customer service however was efficient and easy. I ordered the stone and UPS delivered it to some random place. I contacted Whole Tiles and let them know. They were prompt on a response and taking action to find out where my shipment went. In the meantime they sent a duplicate shipment that arrived within days. Eventually the original shipment made it's way to me and Whole Tile promptly took care of the duplicate shipment. I would use them again and would recommend them based on their great customer service.
There are several reasons this is a five star product. First, the price was the absolute in the NY / NJ area. More importantly, the shipping cost was extremely reasonable, it was packaged with excellent materials for shipping, and it was delivered two days after it was picked up by UPS. The marble itself is beautiful. exactly as expected and worked to perfection as a shower threshold. I highly recommend this company and their product - an excellent experience that exceeded expectations.
Packed very well but had a 3/4" chip on one of the top edges. Not worth returning. Will put the chip on the inside of the shower where it will be hard to see.
Very rapid delivery, good packaging. Very nice product.
The marble is beautiful and arrived in perfect condition! It is more white and gray than it appears on my computer, which is exactly what I was hoping for.